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Whether you need advice on choosing the right rooftop tent or have a question about your order, our team is ready to help.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your package in real time. If you have not received your tracking details within 3 business days, send us a message and we will look into it.
What is your return policy?
We offer 30-Day Returns on eligible items. If your rooftop tent, awning, or camping tent does not meet your expectations, please review our Return Policy page for full details on how to start a return.
Can I exchange my product for a different size or model?
Yes, exchanges are available within our 30-Day Returns window. Contact our team with your order number and the item you would like instead, and we will walk you through the process.
How do I know which rooftop tent fits my vehicle?
Each rooftop tent listing includes a compatibility guide with supported roof rack types and weight ratings. If you are unsure about fitment for your specific vehicle, our team can help you find the right match before you buy.
What materials are your tents and awnings made from?
Our rooftop tents and camping tents use durable, weather-resistant fabrics designed to handle rain, wind, and UV exposure. Product pages list specific materials and construction details so you can compare options for your camping style.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our support team aims to reply to every inquiry within 24 hours on business days.
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Quality Gear, Fair Pricing
Owned and operated by Alpine Travel Gear, we deliver durable outdoor gear built for real adventures at an accessible price.
30-Day Returns
Not the right fit for your setup? Our 30-Day Returns window gives you confidence in every purchase.
